Terms and conditions

1. General Terms

Korpeen.fi is a marketplace of AF Wilderness Oy (Business ID: 2816223-9). These terms and conditions are applicable to the trade of goods and/or services between AF Wilderness Oy and its customers. AF Wilderness Oy reserves the right to update these terms and condition without prior notice. Any order or booking is subject to the terms and conditions in force at the time the order or booking is made and that are available on the AF Wilderness Oy website (www.korpeen.fi).

AF Wilderness Oy provides goods and/or services to private persons of legal age and to businesses in Finland.

AF Wilderness Oy is not liable for any damage or loss resulting of an unforeseeable and unavoidable situation, which is beyond the control of AF Wilderness, where the fulfilment of a contract is prevented in part or in its entirety (force majeure). AF Wilderness Oy is to notify the customer of any such situation without delay.

2. Price list

The prices shown on Korpeen.fi online store include the VAT but not any possible charges on delivery. The services provided by AF Wilderness Oy will not include any additional delivery charges. The customer is notified separately during the order process of any possibly applicable delivery costs on products.

A product or a service is subject to the price shown on the online store at the time of order. AF Wilderness Oy, however, is not obligated to provide a product or service the price of which, due to a technical error, is shown as being markedly lower than the actual market price. Where, should such a situation arise, the customer is notified of the actual price, they have the right to cancel the order or booking.

3. Placing an order

The customer can place an order either in Korpeen.fi online store or by contacting AF Wilderness Oy customer service directly. The order is considered having been placed the moment the customer clicks the ‘Order’ button. Where an order is placed in other means, it is considered having been placed the moment the customer receives the confirmation e-mail.

The customer will always receive an e-mail confirmation. The confirmation will contain information on the ordered product and/or service and a link to the Oma Johku service for checking the personal data registered to the customer register of AF Wilderness Oy during the order process (for more information see our record for processing personal data).

4. Delivery of services and goods

Services

As a rule, AF Wilderness Oy is committed to delivering a booked service at the time it was booked for or at the time otherwise agreed upon. However, the services AF Wilderness Oy provides, for the most part, take place outdoors and are therefore it is good for the customer to keep in mind that they are prone to changes due to the weather conditions. In force majeure cases, the delivery may be delayed or cancelled entirely.

Products

An estimate of the time of delivery is notified to the customer by email. AF Wilderness Oy is not responsible for any delays in delivery that are beyond their control.

5. Payment

In most cases, any order made in the Korpeen.fi online store is completed successfully only after it has been paid. Korpeen.fi online store only uses reliable and secure modes of payment. The customer may choose the mode of payment that best suits them from the following: PayPal, VISA, MasterCard or Finnish online banks. If the customer has a Korpeen.fi gift card they may also use it to pay their Korpeen.fi order.

Where a business customer wishes to have their order invoiced, they must contact AF Wilderness Oy customer service separately.

6. Cancellation by the customer

Services

The customer has the right to cancel their order concerning a service. The cancellation must be done 12 hours prior to the starting time of the booked service at the latest. If the starting date has not been agreed, the customer has the right to cancel their order within 14 days of receiving the confirmation email. Cancellation must be notified to info@korpeen.fi without delay. The cancellation form found below in Annex I must be attached, or the email must otherwise include the information listed on the form.

Where a cancellation takes place later than within the times listed above, AF Wilderness Oy reserves the right to charge the total price of the order. Where the order has already been paid, the amount will not be returned in such a case.

The right to cancel also applies to services for which the price has been reduced.

Products

The customer has the right to cancel their order. AF Wilderness Oy must be notified of the cancellation within 14 days of receiving the order confirmation email or of receipt of the product if it takes place at a later date than that on which the product has been received later than the order confirmation email was received. Cancellation must be notified to info@korpeen.fi without delay. The cancellation form found below in Annex I must be attached, or the email must otherwise include the information listed on the form.

The right to cancel also applies to products sold at a reduced price.

The right to cancel does not concern gift cards delivered in an electronic form. The customer may, however, use the gift card to pay for another service or good than it was originally purchased for.

7. Cancellation by AF Wilderness Oy

AF Wilderness Oy has the right to cancel an event or service due to an unforeseeable and unavoidable situation, which is beyond the control of AF Wilderness Oy (force majeure). The services AF Wilderness Oy provides are mostly outdoor activities which makes them particularly susceptible to changes or cancellations due to weather and natural conditions. AF Wilderness Oy informs customers immediately they detect such a situation. The cancelled event or service will primarily be provided at another time. If postponing the event or service is not possible, other compensation will be separately agreed upon with the customer.

8. Returning products

The customer has the right to inspect the product. However, the product must be returned to AF Wilderness Oy unused and completely intact within 14 days of submitting the cancellation notification. If the product is not returned unused and intact, the right to cancel the order will be deemed lost. In such a case AF Wilderness Oy will charge the entire price of the product or, if the price has already been paid, will not return it.

The customer is liable for any costs incurring from the returning the product.

9. Liability for defects

Services

Where the customer notices an error in the service they have booked, they must immediately notify the seller as provided for in paragraph 10. AF Wilderness Oy will agree with the customer of any ways of compensating or correcting the error in the given situation.

However, AF Wilderness Oy is not liable for any other costs incurred from the defect, such as travel costs or loss of working time.

Products

Where the customer detects a defect in the ordered product, they must immediately notify the seller as provided for in paragraph 8. Products have a warranty of 12 months. AF Wilderness Oy will, where appropriate, attempt to repair the defect or exchange the product with a new one. AF Wilderness may consider a price reduction or cancel the sale where the repair or exchange of the product is not feasible.

Any defect resulting directly or indirectly from the actions of the buyer, will not be deemed as a defect meant in this paragraph.

10. Reclamation

The customer is obliged to provide an order confirmation and payment receipt where they are returning a product or service or where they are making a complaint about a service error or goods defect. The complaint assistant provided by the Consumer Advisory Services is available to help with drawing up a complaint.

Complaints must be submitted in writing. A reclamation may be submitted by email to info@korpeen.fi.

Dispute settlement and legal forum: The consumer has the right to submit any dispute concerning the agreement to be settled by the Consumer Disputes Board (https://www.kuluttajariita.fi/en/index.html). Before submitting the case to the Consumer Disputes Board, the customer must contact the Consumer Advisory Services (https://www.kkv.fi/en/consumer-advice/). The consumer also has the option of using the Online Dispute Resolution Forum maintained by the European Commission (https://ec.europa.eu/odr). In order to start a case on the ODR Forum, the consumer may use the e-mail address info@korpeen.fi. The customer may bring a civil case concerning the debt arising from the contract against AF Wilderness Oy either to the district court the jurisdiction of which AF Wilderness Oy is domiciled within or the competent district court of the municipality in Finland where the customer has their place of residence. Where the customer does not have a place of residence in Finland, disputes are resolved in the competent district court of the AF Wilderness Oy domicile.

Any attorney fees are not reimbursed as the Consumer Advisory Services and the Consumer Disputes Board offer help with dispute settlement free of charge.

11. Additional conditions for business customers

AF Wilderness Oy is not liable for any direct or indirect loss, damage or loss of income caused by the product or service provided. AF Wilderness Oy is at all times liable only for damages, losses or other provided for in these terms and conditions. The liability for product defects is limited to the return of the purchase price reduced by any possible benefit the customer has obtained from the product or service.

AF Wilderness Oy is not obligated to fulfil the contract in case of an unforeseeable or unavoidable event which cannot reasonably be overcome. In case of such an event, AF Wilderness Oy is not liable to reimburse the customer for any damage or cost and has the right to cancel the contract.

The customer is urged to recognize that the services provided by AF Wilderness Oy primarily take place outdoors and are therefore susceptible for changes or cancellations due to weather and natural conditions. In such a case, AF Wilderness Oy is not liable for any damages or costs incurring the customer and has the right to cancel the contract.

12. Customer service

AF Wilderness Oy customer service can be contacted:

  • Eero Fuks +358 40 703 4553
  • Jalo-Aatos Alastalo +358 40 562 7045

The price for contacting AF Wilderness Oy by phone is determined in accordance with the telephone subscription of the customer.

AF Wilderness Oy may also be contacted by e-mail at info@korpeen.fi.

13. Conditions concerning rental equipment

The customer is responsible for the use and condition of the equipment during the period they have rented the equipment for. The equipment may be used with due care only for its normal use. It is not allowed to export the equipment from Finland or rent it onward. The equipment may only be used to the extent permitted by the rental terms and in places suitable for the skill level of the user. The customer always uses rental equipment at their own risk. AF Wilderness Oy is not liable for any direct or indirect damage or cost incurring a person or their property during the rental period.

The customer must return the equipment immediately at the end of the rental period to the location agreed upon in the condition it was in at the start of the rental period. The customer must notify AF Wilderness Oy immediately where the return is delayed. AF Wilderness Oy has the right to charge for overtime in accordance with rental price list where not otherwise agreed upon with the customer. Where the customer does not return the equipment or some part thereof, AF Wilderness Oy will first contact the customer or contact the police.

The customer is liable for any damage or cost to the rented equipment due to negligent or incorrect use. The customer is liable to reimburse equipment that has been destroyed or lost during the rental period at its new purchase value. The customer is obliged to follow all transport, safety and other regulations. The customer is obliged to notify AF Wilderness Oy immediately of any defects or deficiencies in the equipment.

14. Conditions concerning accommodation

The customer has the right to use the rented tent, its equipment and other services included in the contract for the duration of the rental period. Where the customer notices any defects or deficiencies in them, they must immediately notify AF Wilderness Oy.

The customer is responsible for the correct use and tidiness of the accommodation, its equipment and other included services. The customer is responsible for cleaning the accommodation at the end of the rental period. Any costs resulting from the failure to carry out these responsibilities are charged to the customer. Where the accommodation (e.g. tent) is unusable after the visit due to the customers actions, the full purchase price is charged to the customer.

Pets are not allowed in the tent. For other rental accommodation allowing pets may be especially agreed upon in accordance with the service provider’s practices.

The customer must release the rented tent immediately at the end of the rental period. If the rented tent is not released, the same terms and conditions as previously provided for rental equipment in paragraph 13 are applied.

The customer is liable to reimburse any damage or cost incurring the accommodation, its equipment or other services due to the negligent or incorrect use. The customer is liable to reimburse accommodation or its equipment that has been lost or destroyed during the rental period at its new purchase value. The customer is obliged to follow transport, safety and other regulations.

AF Wilderness Oy is not liable for any direct or indirect damages or costs resulting from the use of the accommodation, its equipment or other included services.

The customer is obliged to follow all the rules and regulations concerning the area and environment where the accommodation is provided in. AF Wilderness Oy is responsible for informing the customer of such rules and regulations.

15. Conditions concerning other services

The customer is responsible for insuring their person and their property. AF Wilderness Oy is not liable for any damage to the customer or their property caused by the negligent or intentional actions of the customer. The customer is liable for any damage caused to the property or persons of AF Wilderness Oy by their negligent or inappropriate actions. AF Wilderness Oy is only responsible for insuring their employees and property.

The customer is obliged to follow the rules and regulations concerning the environment and area where the service is provided in. AF Wilderness Oy is responsible for informing the customer of such rules and regulations.

 

Annex I: Cancellation form

(Ministry of Justice Regulation 110/2014)

(fill in and submit this form only if you wish to cancel the contract)

— Recipient:
AF Wilderness Oy
Ali-Anttilantie 8 c 18
05840 Hyvinkää
sähköposti: info@korpeen.fi

— This is a notification that I/we (*) want to cancel the contract I/we (*) have made concerning the delivery of the following goods (*) / the order of the following service (*):

— Order date (*) / Reception date (*)

— Name of the consumer (*) / Names of the consumers (*)

— Address of the consumer (*) / Addresses of the consumers (*)

— Signature of the cosumer (*) / Signatures of the consumers (*) (only where the form is submitted on paper)

— Date

(*) Cross out the unnecessary option